FAQs

Where do you source your products?

All our products are sourced from Australian businesses. Our focus is to support and showcase amazing Mama and Mini products that are designed right here by fellow Aussie mamas. Our Baby Jumpie Collection is designed in our Sydney studio.

 

What are shipping costs?

Shipping is a flat rate of $9.45 within Australia on all orders.

For International orders, shipping will be calculated at checkout. Buyers are responsible for any customs and import taxes that may apply.

 

How long does delivery take?

***Please allow for extended delivery during the Christmas period. We follow the guidelines from our carriers (Aus Post & Sendle), but due to the uncertainty of current COVID-19 restrictions, these can change without notice. We will continue to update our shipping times when required.***

For stocked items, orders will be dispatched 1 – 3 business days upon receipt of payment and are typically delivered within 3 – 5 business days. 

For made-to-order, please refer to the product description for lead times.

 

RETURNS & EXCHANGES

Personalised and custom made items are not eligible for returns or refunds. We do not offer refunds for 'change of mind' purchases, but can exchange with return postage at the buyers expense. Contact must be made via email within 48 hours of receiving the product. Items must be unused and in their original packaging. Items must be sent back within 14 days of purchasing. If a product is faulty, please contact us within 48 hours of receiving your purchase at hello@babyjumpie.com.

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